Introduction
www.thefeedwarehouse.co.uk (the Site) is operated by us who shall be described here on as (we and us).
Use of the Site is set by the Terms of Use. If you do not agree to these Terms of Use, stop using the Site immediately. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available.
The supply of any products or services you order from this Site is subject to our Trading Terms. You should also read our Privacy Policy.
We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site.

The Site
We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
From time to time, we may restrict access to some features or parts of the Site, or the entire Site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

Accuracy of Information
We will always try to ensure that information on the Site is accurate, but commentary and other material posted on the Site are not intended to amount to advice on which reliance should be placed. Except to the extent that our Trading Terms apply, we make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information.
If you find any inaccurate information on the Site please let us know and we will endeavour to correct it, where we agree, as soon as reasonably practicable.

Intellectual Property Rights
All content on this Site including but not limited to text, software, photographs and graphics is protected by copyright. We, or our licensors, own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the original content. Except where set out in our Terms of Use, nothing shall give you any rights in respect of any intellectual property owned by us or our licensors. You shall not assert or attempt to obtain any such rights and you shall not use, copy, reproduce, modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, our name, trade marks, logos or other proprietary marks or any of the content of this Site, in whole or in part, except as provided in these Terms of Use.

Terms of Use
You may download information from the Site for your own personal non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trade mark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

The rights granted to you under these Terms of Use shall terminate immediately upon your breach of any of these Terms of Use.

Links to This and Other Web sites
We may provide hyperlinks from this Site to other Internet sites which are operated by other organisations. We are not responsible for external web sites that link to this Site or which are linked from it. That we include these hyperlinks does not imply any endorsement of the material on such sites or any association with their operators.
We reserve the right, at our discretion, to prohibit any link from another Internet site to materials or information on this Site. Without prejudice to that right, if you wish to link to the Site, you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions:
you do not remove, distort or otherwise alter the size or appearance of our company logo;
you do not in any way imply that we endorse any products or services other than our own;
you do not misrepresent your relationship with us nor present any other false/ misleading information about us;
you do not otherwise use any of the trade marks displayed on the Site without our written permission;
you do not link from a web site that is not owned by you; and any web site from which you link to the Site does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

Our Liability
Although we hope this Site will be of interest to users (and except to the extent that our trading terms apply), we accept no liability and offer no warranties or conditions in relation to this Site or its content, to the fullest extent such liability can be excluded by law. If you are a consumer and not a business user, we shall not be liable to you for any business losses and shall only be liable for any losses which are reasonably foreseeable. If you are a business user, in no event shall we be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of, or inability to use, the Site or information on the Site. Except as provided in these Terms of Use, all terms implied by law are excluded. We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation that cannot, under English law, be excluded.

General
The Feed Warehouse is a company registered in England and Wales. Our company registered office address is Honister House, Browney, Co.Durham DH78HU. Any formal legal notices should be sent to us at the address at the end of these Terms of Use by email and confirmed by post. Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms of Use. If any part of these Terms of Use is found to be unenforceable as a matter of law, all other parts of these Terms of Use shall be unaffected and shall remain in force.
You and we agree that English law applies to these Terms of Use and that any dispute between us regarding the Site or arising out of or in connection with these Terms of Use will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.

Trading Terms
The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products from us, described here on as your order. Please read these Trading Terms carefully before ordering from us. By ordering any products from us either direct or via the site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent.
Your use of the Site itself is subject to our web site Terms of Use. You should also read our Privacy Policy.
We reserve the right to change these Trading Terms from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
If your order includes products which are not available from stock, we will endeavour to contact you to ask how you wish to proceed. You will have the option to wait until the products are available from stock, or cancel your order.
The prices of products advertised for sale on the Site are in pounds (£) sterling, inclusive of VAT, but exclude delivery charges. Delivery charges, where applicable, will be calculated by us and are subject to change. We withhold the right to withdraw any offers/promotions. Prices and delivery charges displayed are valid and effective only in the United Kingdom.
Prices of goods may change at any time prior to (but not after) acceptance of your order.
Payment can be made by cash. No other method is currently accepted. We do not enter into any credit agreement or payment terms.
In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you wherever possible to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply products at the incorrect price.
Subject to availability, we will deliver the products you have ordered as soon as possible after your order is accepted by us. We will deliver all products comprised in your order in one delivery unless otherwise agreed by ourselves.
We will deliver directly to the address specified in your order. We cannot deliver items within the same order to multiple addresses. We are only able to deliver to addresses in the United Kingdom mainland (excluding Northern Ireland).

Deliveries are made Monday to Saturday (excluding bank and public holidays), normally between the hours of 8am and 5.30pm. The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt. We withhold the right to refuse delivery. Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of products ordered. Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered. Except in relation to the products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before the products are delivered to you, and up to 7 days afterwards. You may do so either by notifying us, giving us your full name, address and order reference or, alternatively, by returning the products directly to our warehouse. You may not cancel your order if:
you have taken any audio and/or visual recordings or computer software out of the sealed packaging in which they were delivered to you; the products consist of perishable items, such as foodstuffs and animal feed or pose health and safety or hygiene issues, such as riding hats and body protectors; or the products have been customised or made to your own specifications unless such products were damaged or faulty when delivered to you or have been incorrectly delivered.
Where you decide to cancel an order after we have dispatched the products, you will be under a duty to return them to us, at your own risk and cost. All such products should be returned within 7 days of you cancelling your order (where you choose to cancel by notifying us) and, in any event, no later than 14 days after the products have been delivered to you. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused, as new (except to the extent reasonably necessary to examine them), in saleable condition and with the original product packaging, by the following means:
Please return the item(s) to:

The Feed Warehouse
Browney Lodge
Browney
Co.Durham
DH7 8HX

Our policy on cancellations and returns does not affect your legal rights.
If any product you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us to arrange for the return of the product. If the product was delivered by us we will arrange collection and deliver the replacement, where appropriate, free of charge.
Our policy on faulty products does not affect your legal rights.
If you wish to order a product where a minimum age requirement is indicated, you must confirm that you are of the required age before you will be able to proceed with the order. We reserve the right not to supply any age-restricted product where we reasonably believe that you are below the relevant minimum age.
Any information on the Site regarding sizing of products is included as a guide only. If you are in any doubt as the size of any product you require, we recommend that you call into our warehouse. For health and safety reasons we recommend that products such as riding hats and body protectors are professionally fitted.
We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.
You are responsible for the use you make of the products you purchase. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation that cannot, under English law, be excluded.
Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.
Any formal legal notices should be sent to us at the address at the end of these Trading Terms by email and confirmed by post.
Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.
If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.
You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

Privacy Policy
The Feed Warehouse (we and us) are committed to protecting and respecting your privacy.
This policy (together with our web site Terms of Use and Trading Terms) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998, the data controller is The Feed Warehouse. We may collect and process the following data about you: details of transactions you carry out and fulfilment of your orders; information that you provide by filling in forms on the Site, including, but not limited to, information provided at the time of requesting or subscribing to any service, or becoming a registered user or if you enter any competition or promotion sponsored by us; information from surveys that we use for research purposes, if you choose to respond to them; communications you send to us, for example to report a problem with or submit a comment regarding the Site; and details of your visits to the Site, including, but not limited to, traffic data, location data and the resources that you access.
We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to estimate our audience size and usage pattern, store information about your preferences, and so allow us to customise the Site according to your individual interests. They also allow us to speed up your searches and recognise you when you return to the Site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use the Site. The "Help" menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following web site: http://www.allaboutcookies.org/
The data that we collect from you is processed by staff who work either for us or one of our group companies or for one of our service providers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We use information held about you in the following ways: to carry out our obligations arising from any contracts entered into between you and us, for example to fulfil your orders; to provide you with information, products or services that you request from us or information relating to our products or services which we feel may interest you, where you have indicated that you wish to be contacted for such purposes by post, email or other means of electronic communication; to ensure that content from the Site is presented in the most effective manner for you and for your computer; to allow you to participate in any interactive features of our services, when you choose to do so; and to notify you about changes to our services. If you do not want us to use your data for direct marketing purposes, please check or un-check (as directed) the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties: in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our web site Terms of Use or Trading Terms or other agreements; or to protect our rights, property, or safety or those of our customers or other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us. The Site may, from time to time, contain hyperlinks to and from Internet sites operated by other organisations. If you follow a hyperlink to any of these sites, please note that they will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to such sites.
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee not exceeding £10 to meet our costs in providing you with details of the information we hold about you.

How to Contact Us
If you experience problems with the Site or would simply like to comment on it, please feel free to contact us in any of the following ways:

By email: info@thefeedwarehouse.co.uk

By telephone: 0191 3789 005 / 07751 737499 between the hours of 9am – 5pm, Monday to Friday.

By writing to us at:

Head Office/ Distribution Centre
The Feed Warehouse
Browney Lodge
Browney
Co.Durham
DH7 8HX